Privacy Policy

Effective Date: 05/10/2026

Welcome to Novchat. We value your privacy and are committed to protecting the personal data you share with us. This Privacy Policy describes how we collect, use, and handle information when you use our platform for WhatsApp and Instagram chatbots, as well as our Email and SMS marketing services.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you or your customers ("Personal Information"). This includes:

• Account Information: Name, business email, phone number, and billing details.
• Customer Data: Contact lists (emails and phone numbers) uploaded for marketing campaigns.
• Communication Data: The content of messages, logs, and interactions handled by our WhatsApp and Instagram chatbots.
• Technical Data: IP addresses, browser types, and usage statistics collected via cookies and similar technologies.

2. How We Use Your Information

We use the data we collect to provide, maintain, and improve our services, specifically to:

• Operate and automate interactions via WhatsApp and Instagram chatbots.
• Facilitate the delivery of Email and SMS marketing campaigns for your business.
• Process payments and manage your subscription.
• Provide customer support and technical assistance.
• Ensure compliance with the terms of service of third-party platforms like Meta.

3. Data Processing and Third Parties

To deliver our services, we rely on third-party integrations. By using Novchat, you agree to the data processing practices of these providers:

• WhatsApp Business API & Instagram: Messaging data is processed through Meta Platforms, Inc. systems.
• SMS & Email Service Providers: We use third-party gateways to transmit marketing messages.
• Payment Processors: Billing information is handled securely by our payment partners.

4. Data Retention and Security

We retain your information for as long as your account is active or as needed to provide you with our services. We employ industry-standard administrative, technical, and physical security measures to protect your data against unauthorized access or loss.

5. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete your information. You can manage your communication preferences or opt-out of marketing lists via the settings in your dashboard or the unsubscribe links in our messages.

6. SMS and Email Opt-Out

Users receiving SMS or Email marketing through our platform can opt-out at any time:

• SMS: Reply with "STOP" to any marketing message.
• Email: Click the "Unsubscribe" link at the bottom of the email.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or service offerings. We encourage you to review this page regularly for the latest information on our privacy practices.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: privacy@novchat.com
Address: [Insert Business Address]